Our products are only sold to companies or traders following § 14 of the German Civil Code. Consumers are clearly excluded from completion of a contract! The following return and refund policy applies:
If you intend to return goods, this return requires the consent of OAKBARRELS.SHOP. In the event of a return, please contact us directly: [email protected] or by telephone on +49 (0)6103-2702275.
If OAKBARRELS.SHOP manufactures custom-made goods or products (wood, size, toasting, charing, laser branding, etc.), these goods or products can no longer be taken back. In general, in the case of contracts between merchants (B2B), there is no right of cancellation or return, unless otherwise agreed. When placing your order you confirm and accept this term.
Should there be an agreement to return the goods to us, the buyer bears all costs for packaging and shipping. After the goods have been received and checked for completeness and damage, we refund the purchase price to the buyer less all shipping costs and other associated costs. OAKBARRELS.SHOP reserves the right how to make the refund and will either issue a transfer to a bank account or issue a credit note. If the goods are found to be damaged or incomplete, the amount to be reimbursed will be reduced accordingly. The customer will be reimbursed within 30 working days of receipt of the goods by us. The risk passes to OAKBARRELS.SHOP upon receipt of the goods.